Policies

Trading Terms & Conditions

Payment for goods purchased through this website can be made by secure server using the following credit/debit cards
VISA - MASTERCARD - SWITCH - SOLO - VISA DEBIT - VISA ELECTRON - JCB

The payment card must be registered to the delivery address and the buyers name must be entered as it appears on the card. We will only deliver to the registered cardholder at registered address for the card. We accept card orders by secure server from all supported countries.
UK buyers can also pay by cheques drawn on UK banks / Postal Orders / UK Bank Draft.
There is NO MINIMUM or MAXIMUM order value for UK customers or credit/debit CARD buyers.
NON-UK buyers can pay by credit card via secure server. We also accept INTERNATIONAL MONEY ORDERS from NON-UK buyers subject to a banking/processing surcharge of £10 .00 GBP ($18 .00 US Dollars) on top of total order value. We accept INTERNATIONAL MONEY ORDERS in £ GBP Pounds Sterling / $ US Dollars / EUROs.
All prices on this website are shown in £ GBP Pounds Sterling.
Please use up to date currency exchange rates to work out price in Dollars or EUROS and remember to add the banking/processing charge to total payment. (If you need to confirm Dollar or EURO conversion rate for MONEY ORDER total please email us your order and we will confirm total in your currency) Or we have a currency chart available for you to use here : CURRENCY RATES
Orders paid for by INTERNATIONAL MONEY ORDER are subject to a maximum order value of £ 200 .00 GBP ($ 350. 00 US Dollars)

We supply to trade customers therefore prices quoted in catalogue are exclusive of VAT. VAT will be added to the final total and shown on final orderform price.
INTERNATIONAL customers will not be charged VAT on EXPORT orders.
VAT will not be charged for EU customers with a valid VAT number. EU customers must enter their valid VAT number when ordering in VAT field.
VAT field is for EU customers only , UK buyers will have VAT added to the VAT exclusive prices shown in catalogue (UK buyers please do not use VAT field)

All descriptions are as accurate and up to date as possible but can be subject to change without notice due to alterations in specification by our suppliers etc. Any change in specification will be updated on the site as soon as possible. All weights and measurements are approximate and shown as a rough guide only.
Prices can be subject to change with significant movement in the precious metal markets or price increases by our suppliers. In the unlikely event of a change in product price we will notify the customer before order is despatched and give customer the option to remove that product from the order.
We reserve the right to supply substitute goods of a similar type and value if a product is out of stock or no longer available.

Most UK orders are delivered within 7 days , 14 days for INTERNATIONAL orders.
Orders may be delivered in several consignments but we will not charge you any additional shipping for this. If we have not despatched your goods within 28 days of order date then you have the right to cancel the contract for a full refund.
If a consignment is returned to us due to refusal at delivery address , incorrect address supplied by customer or customer not available to accept delivery this will be classed as a failed delivery. (Customers are given contact details and ample time by carriers to rearrange deliveries if you are not available when carrier calls initially) In the event of a failed delivery we will either resend goods and charge customer a second delivery charge , or the customer will be refunded minus our standard restocking and processing fee. Delivery charges are non refundable.
Goods should be inspected for damage upon delivery. Damaged goods must be reported to us in writing within 4 days of delivery. In the case of goods being damaged , if returned to us and accepted upon inspection by us to be faulty or damaged will be replaced as originally ordered. If the goods are found to have been damaged due to neglect or misuse refunds cannot be given , and the cost of returning goods to customer will be charged to the customer. If returned goods in the sellers opinion are not faulty the customer will be charged our standard restocking and processing fee.

Any returns must be accompanied by a valid RMA number issued by us , which is to be clearly printed on outside of parcel and referenced inside parcel. All returns must be accompanied by a copy of the original receipt or invoice. Parcels returned without a valid RMA number will be refused. Goods should be returned at customers expense by secure method as soon as possible after issue of RMA number. The insurance risk of the goods remains with the buyer until goods are returned to our premises. If we do not receive the goods back to our premises no refund can be given. Returns must be received back within 14 days of issue of RMA number as RMA number will be invalid after 14 days.
Please email us at Customer Support Email stating order date , invoice number and full details of product problem for RMA number.
Any items returned must be in original packaging unopened with seals intact. Due to their nature pheromone products cannot be accepted for return.
Items made to customers personal specifications , personalised or altered specially for the customer cannot be returned.
In the interest of hygiene and customer safety returns of any body jewellery , earrings , ear studs etc. will not be accepted under any circumstances. Any body jewellery returned cannot be refunded.
Cancelled orders will be subject to our standard restocking and processing fee of upto 30% of the order value. Delivery charges are non refundable. Any refunds due will be credited within 30 days of written cancellation and return of goods to the payment card or other payment method.

Your statuatory rights are not affected by these terms and conditions.

Tax: All prices are quoted in catalogue Exclusive of VAT. VAT inclusive price will be shown in cart checkout.